Privacy Policy

1. Introduction

Blacktan Design is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We operate in accordance with the New Zealand Privacy Act 2020 and are committed to protecting your personal information.

2. Information We Collect

Personal Information: When you contact us, book a consultation, or request a quote, we may collect information such as your name, email address, phone number, property address, and details about your renovation project.

Usage Data: We automatically collect information about your visit, including your IP address, browser type, pages viewed, time spent on pages, and referring website. This helps us understand how visitors use our site and improve our services.

Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser.

3. How We Use Your Information

We use the information we collect to: provide and improve our renovation design services; respond to your inquiries and schedule consultations; send you project quotes and proposals; communicate with you about your projects; analyze website usage to improve user experience; send marketing communications (with your consent); comply with legal obligations; and protect our rights and prevent fraud.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with: service providers who assist us in operating our website and providing our services (such as hosting providers and email services); professional contractors and suppliers when necessary for your project; legal authorities when required by law or to protect our rights; and business successors in the event of a merger or acquisition. All third parties are required to maintain the confidentiality of your information.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission (SSL/TLS encryption), secure data storage, regular security assessments, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website may use third-party services such as Google Analytics for website analytics, social media platforms for sharing content, and email service providers for communications. These services may collect information about your online activities across different websites. We encourage you to review the privacy policies of these third-party services.

7. Your Privacy Rights

Under New Zealand privacy law, you have the right to: access your personal information we hold; request correction of inaccurate information; request deletion of your personal information (subject to legal obligations); object to or restrict certain processing of your information; withdraw consent for marketing communications at any time; and lodge a complaint with the Privacy Commissioner if you believe your privacy has been breached. To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information may be retained for our business records and to comply with legal requirements. When information is no longer needed, we securely delete or anonymise it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: Email: mathew@blacktan.co.nz | Phone: 027 273 3160 | Location: Invercargill, Southland, New Zealand. We will respond to your inquiry as soon as possible.